Due to passing of our beloved founder, Sarah, we have had to pause shipping for the time being and we can not take any new orders. We are sorry for any inconvenience this may cause.
Refunds and Exchanges will only be eligible if the product is faulty.
To be eligible for an exchange of a faulty good, we require to be told within 3 days of the product arriving and you must provide photographic evidence, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
If a refund is granted the amount may take 5-7 working days to appear back in your bank account.
If you wish to cancel your product please notify us within 24 hours or your original order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zephorium.com and send your item to: Trademark House, Rams Hill, Petersfield GU31 4AT
Shipping
To return your product, you should mail your product to: Trademark House, Rams Hill, Petersfield GU31 4AT
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.